Frequently Asked Questions
General
How do I know which products are right for me?
Choosing the right products can be overwhelming. To make it easier, we’ve grouped our products by category on our website. See our categories here. You’ll notice that many of our products fall into more than one category. If you still need help making a choice, our customer support team will be happy to answer your questions: admin@smartnutralabs.com | 1 (302) 440-3402
How long before I see results?
Since no two people are alike, our products will work at varying degrees and speed for each individual. The key to maximizing results with any nutritional supplement is consistency. Taking our products as directed and being consistent with your daily use will allow the actives to optimize in your system. We realize that herbal supplements may not be the ideal solution for everyone. Should this be the case for you, we are ready to honor our money-back satisfaction guarantee which is 60-Day Money-Back Guarantee.
Where do you get your ingredients?
Using the highest quality ingredients is big deal to us. We source herbs, extracts, and other ingredients from the places they grow best. We work tirelessly to source the best ingredients for each of our products.
Are your products gluten-free?
Yes, all of our products are gluten-free. We also offer vegan and vegetarian formulas, and many products made without major allergens – soy, milk, eggs, etc. To find specific information, look for the allergen statement on the back of our labels, easily spotted by the large “NO” in front of it.
Quality & Safety
Are your products safe?
Absolutely. At Smart Nutra Labs, we have a strict set of processes in place to make sure every product you buy has the right strength, composition, purity, and quality of ingredients. Safety is our number one priority.
Beyond Smart Nutra Labs own set of standards, we follow all industry regulations. Many people think that the supplement industry is unregulated, but that is simply untrue. The U.S. Food and Drug Administration (FDA) carefully regulates the manufacturing processes, safety of ingredients, and marketing practices for all nutritional supplements. In addition, a number of independent organizations have set up additional quality and testing standards that exceed FDA standards. Smart Nutra Labs is active in several of these programs and follows standards that often go well beyond what’s required.
How are dietary supplements regulated?
All supplements fall under the FDA, which regulates their production, marketing, and sale.
-
All manufacturing facilities are regularly inspected by the FDA and must adhere to Good Manufacturing Practices (GMPs), which cover everything from verification of raw materials to product testing and labeling
-
All marketing claims made by the manufacturer are closely monitored to make sure no product claims to cure or treat any disease or its symptoms
-
Any new ingredient must be submitted to the FDA for review and approval before it can be used in a supplement
-
If an ingredient is thought to be harmful, the FDA must decide if a) safety warnings need to be included on the label, or b) the ingredient should be banned and taken off the market.
Are any of the products non-GMO, vegan, or gluten-free?
Smart Nutra Labs is committed to sourcing the best ingredients, including many that are non-GMO, vegan, and gluten-free. We clearly indicate these features in product descriptions to help you make the best choice for your health regimen.
Can your products be used by children?
We’re flattered you like our products enough to share them with your little ones, but we don’t recommend it. Our supplements are designed with the specific needs of adults in mind, using clinical research and safety data for adults, not children. We recommend children and teens meet their dietary needs by eating a well-balanced diet.
Your Orders
How do I place an order?
You can order from Amazon only.
How do I order if I live outside the U.S.?
We aren’t currently selling our products outside of US. If we sell any we will keep you update.
Do you take orders over the phone?
While we offer live customer support, we only accept orders through Amazon.
Refunds
How do I get my money back?
At Smart Nutra Labs, we make it easy with our 60-Day Money-Back Guarantee, If you’re not 100% satisfied with your product, simply write us at admin@smartnutralabs.com within 60 days of purchase, and add “Refund Request” to the subject line. In your email, please include 1) a brief explanation of why you’re unhappy, and 2) your order #. You’ll get your money back within a few days.
To be eligible for a refund, your purchase must be made directly from Smart Nutra Labs on Amazon. If you have purchased a Smart Nutra Labs product from another website or a retail location, please contact them directly for order related issues.
Still have questions? Contact us here.